Shipping Policy – NoVape

At NoVape, we are committed to getting your order to you as quickly as possible.

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Processing Time

• Orders placed before 23:30 (EU) are processed and shipped the same business day.

• Orders placed after 23:30 or during weekends/public holidays will be shipped on the next business day.

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Delivery Time

• Standard Delivery DHL: 1–2 business days

Delivery times are estimates and may vary slightly during peak seasons or due to courier delays.

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Shipping Costs

• Shipping fees are calculated at checkout based on your delivery address. Free Above 35 EURO

• Free shipping promotions may apply on orders over a certain amount – check our homepage for current offers.

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Order Tracking

After your order has been shipped, you will receive an email with a tracking number so you can monitor the status of your delivery.

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Delayed or Lost Packages

If your order has not arrived within 5 business days, please contact our support team at info@novape.com. We will investigate and resolve the issue promptly.

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International Shipping

We currently ship across the UK and most EU countries. International delivery times are typically 2–5 business days depending on location and customs clearance.

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Contact Us

For questions about shipping or special delivery requests:
📧 info@novape.com