Privacy policy

NOVAPE, owned and operated by NOVAPE B.V., respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or purchase our products.

1. Who We Are

NOVAPE is a brand owned by:

Email: info@novape.com

Novape is the data controller responsible for your personal data under applicable data protection laws, including the General Data Protection Regulation (GDPR).

2. Information We Collect

We may collect and process the following types of personal data:

  • Personal Identification Information
    Name, billing address, shipping address, email address, phone number

  • Order & Payment Information
    Order details, transaction data (payments are processed securely via third-party payment providers; we do not store full payment card details)

  • Technical Data
    IP address, browser type, device information, operating system, and usage data

  • Communication Data
    Information you provide when contacting us via email, contact forms, or customer support

3. How We Use Your Information

We use your personal data for the following purposes:

  • To process and deliver orders

  • To manage payments and prevent fraud

  • To communicate with you about orders, updates, or customer service inquiries

  • To improve our website, products, and user experience

  • To comply with legal and regulatory obligations

4. Legal Basis for Processing

We process personal data based on one or more of the following legal grounds:

  • Performance of a contract (e.g. fulfilling your order)

  • Compliance with legal obligations

  • Legitimate business interests

  • Your consent, where applicable

5. Sharing Your Information

We do not sell your personal data. We may share your information only with trusted third parties, including:

  • Payment service providers

  • Shipping and logistics partners

  • IT and website hosting providers

  • Legal or regulatory authorities, when required by law

All third parties are required to handle your data securely and in accordance with data protection laws.

6. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law (e.g. tax and accounting regulations).

7. Your Rights Under GDPR

You have the right to:

  • Access your personal data

  • Request correction of inaccurate data

  • Request deletion of your data

  • Restrict or object to processing

  • Request data portability

  • Withdraw consent at any time (where applicable)

To exercise your rights, please contact us using the details provided below.

8. Cookies

Our website may use cookies and similar technologies to enhance user experience and analyze website performance. You can manage or disable cookies through your browser settings.

9. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, or misuse.

10. Children’s Privacy

NOVAPE products are nicotine-free and not subject to age restrictions. However, we do not knowingly collect personal data from children without parental consent.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us: